Privacy Policy

1Introduction and Scope

This Privacy Policy (hereinafter "Policy") governs the collection, processing, storage, and disclosure of personal information by jiliuu and its affiliated entities (collectively "jiliuu," "we," "us," or "our"). This Policy applies to all users who access or use jiliuu services, including our website at https://jiliuu.cam, mobile applications, customer support channels, and any other platforms through which jiliuu services are delivered.

By creating an account with jiliuu, depositing funds, placing bets, or otherwise using our services, you acknowledge that you have read, understood, and agree to the data collection and processing practices described in this Privacy Policy. If you do not agree with any provision of this Policy, you should immediately discontinue use of jiliuu services.

jiliuu serves as the data controller for the personal information collected through our services. We are responsible for ensuring that your personal data is processed lawfully, fairly, and transparently in accordance with the Republic of the Philippines Data Privacy Act of 2012 (R.A. 10173) and its implementing rules and regulations. This Policy should be read in conjunction with our Terms & Conditions, which govern your overall use of jiliuu services.

2Information We Collect

2.1 Personal Identification Information

When you register an account with jiliuu, we collect personal identification information necessary to verify your identity, comply with legal obligations, and provide our services effectively. This information includes:

• Full Legal Name: Your complete name as it appears on government-issued identification documents
• Date of Birth: Required to verify you meet the minimum age requirement of 21 years
• Gender: Optional demographic information for service personalization
• Residential Address: Your complete physical address including street, barangay, city/municipality, province, and postal code
• Email Address: Primary contact method for account notifications, promotional communications, and customer support
• Mobile Phone Number: Used for account verification, security alerts, and customer support
• Government-Issued Identification: Copies of Philippine passport, driver's license, national ID, or other valid identification for KYC verification
• Proof of Address: Recent utility bills, bank statements, or government correspondence to verify your residential address

2.2 Financial Information

To process deposits, withdrawals, and gaming transactions, jiliuu collects certain financial information, including:

• Bank account details (account name, account number, bank name, branch)
• E-wallet account information (GCash number, Maya account)
• Payment card information (credit/debit card number, expiration date, CVV) processed through secure payment gateways
• Transaction history including deposits, withdrawals, bets placed, and winnings
• Source of funds documentation for large transactions as part of anti-money laundering compliance

2.3 Technical and Usage Data

When you access jiliuu services, we automatically collect certain technical information about your device and how you interact with our platform:

• Device Information: Device type, operating system, browser type and version, screen resolution
• IP Address: Your internet protocol address used to verify geographic location and detect fraud
• Cookies and Tracking Technologies: Small data files stored on your device to remember preferences and improve user experience
• Login History: Dates, times, and locations of account access for security monitoring
• Gaming Activity: Games played, bets placed, time spent on platform, game preferences
• Communication Records: Transcripts of live chat conversations, email exchanges, and phone calls with customer support

2.4 Optional Information

You may voluntarily provide additional information to enhance your experience with jiliuu, such as profile pictures, gaming preferences, favorite games, language preferences, and communication channel preferences. Providing this optional information is not required to use jiliuu services.

3How We Use Your Information

jiliuu uses the personal information collected from you for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your jiliuu account
• Processing registration and identity verification
• Enabling you to access games, place bets, and use platform features
• Processing deposits, withdrawals, and gaming transactions
• Managing account balances, bonuses, and promotional credits
• Providing customer support and responding to inquiries
• Communicating important account information, policy updates, and service changes

3.2 Legal and Regulatory Compliance

• Verifying your age to ensure compliance with minimum age requirements
• Conducting Know Your Customer (KYC) verification as required by gaming regulations
• Implementing anti-money laundering (AML) and counter-terrorist financing (CTF) controls
• Detecting and preventing fraud, identity theft, and other illegal activities
• Maintaining transaction records as required by Philippine gaming laws
• Responding to legal requests from law enforcement or regulatory authorities
• Enforcing our Terms & Conditions and other policies

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious or unauthorized access
• Detecting patterns of problem gambling or bonus abuse
• Protecting against cyber attacks, hacking attempts, and security breaches
• Investigating and resolving disputes between users
• Implementing responsible gaming measures and self-exclusion tools

3.4 Platform Improvement and Personalization

• Analyzing usage patterns to improve platform functionality and user experience
• Personalizing game recommendations based on your preferences
• Testing new features and conducting A/B testing
• Optimizing website performance and mobile application functionality
• Developing new games and services that align with user interests

3.5 Marketing and Communications

• Sending promotional offers, bonus notifications, and tournament announcements
• Providing information about new games and platform updates
• Conducting surveys and collecting feedback to improve services
• Managing loyalty programs and VIP rewards

You may opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in promotional emails. Opting out of marketing does not affect essential service communications related to your account, transactions, or legal obligations.

4Data Sharing and Disclosure

jiliuu does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, Maya, banks, and other financial institutions to process deposits and withdrawals
• Game Providers: Software developers who supply casino games, live dealer tables, and sports betting platforms
• Identity Verification Services: Third-party KYC providers who verify your identity documents
• Customer Support Platforms: Live chat software and ticketing systems to manage customer inquiries
• Marketing Services: Email marketing platforms and analytics tools to deliver promotional communications
• Cloud Hosting Providers: Secure data storage and server infrastructure providers

All service providers are contractually obligated to protect your personal information, use it only for the specific purposes we authorize, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

jiliuu may disclose your personal information to government agencies, law enforcement, or regulatory bodies when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Cooperate with investigations by gaming regulators or law enforcement
• Report suspicious transactions under anti-money laundering regulations
• Protect the rights, property, or safety of jiliuu, our users, or the public
• Enforce our Terms & Conditions and investigate violations

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you explicitly consent to such sharing, such as when participating in promotions sponsored by partners or when you authorize sharing for specific purposes.

5Data Security Measures

jiliuu takes the security of your personal information seriously and implements comprehensive technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security Measures

• Encryption: All data transmitted between your device and jiliuu servers is encrypted using 256-bit SSL/TLS protocols
• Secure Storage: Personal and financial data is stored on secure servers with encryption at rest
• Firewalls: Multi-layered firewall protection prevents unauthorized network access
• Access Controls: Role-based access ensures employees can only access data necessary for their job functions
• Two-Factor Authentication: Additional security layer available for user accounts
• Regular Security Audits: Periodic penetration testing and vulnerability assessments by third-party security firms

5.2 Organizational Security Measures

• Background checks for employees with access to sensitive data
• Confidentiality agreements signed by all staff and contractors
• Regular security training for employees on data protection best practices
• Documented security policies and incident response procedures
• Physical security controls at data center facilities

5.3 Your Security Responsibilities

While jiliuu implements robust security measures, you also play a crucial role in protecting your account:

• Choose a strong, unique password and change it regularly
• Never share your login credentials with anyone
• Log out after each session, especially on shared devices
• Keep your contact information updated for security alerts
• Report suspicious activity immediately to customer support

Despite our best efforts, no security system is impenetrable. In the unlikely event of a data breach that affects your personal information, jiliuu will notify you and relevant authorities in accordance with Philippine data protection laws.

6Data Retention and Deletion

jiliuu retains your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations:

6.1 Active Account Data

While your jiliuu account remains active, we retain all account information, transaction history, and gaming records to provide continuous service and comply with our legal obligations.

6.2 Closed Account Data

When you close your jiliuu account, we will retain certain information for specific periods as required by law:

• Financial Records: Retained for seven (7) years after account closure as required by Philippine tax and accounting regulations
• KYC Documentation: Retained for five (5) years after account closure as required by anti-money laundering regulations
• Transaction History: Gaming and betting records retained for regulatory compliance and dispute resolution purposes
• Communication Records: Customer support interactions retained for quality assurance and legal defense

6.3 Marketing Data

If you opt out of marketing communications, we will cease sending promotional materials but may retain your contact information to honor your opt-out preference and prevent future unwanted communications.

6.4 Data Deletion Requests

You may request deletion of your personal information by contacting our Data Protection Officer. However, we may need to retain certain information to:

• Comply with legal retention requirements
• Resolve disputes or enforce agreements
• Prevent fraud and maintain security
• Protect legitimate business interests

7Your Privacy Rights

Under the Philippine Data Privacy Act and other applicable laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request confirmation of whether jiliuu is processing your personal data and to obtain a copy of your personal information. You can access most of your account information directly through your jiliuu account dashboard.

7.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most account details directly in your profile settings. For changes requiring verification (such as name or date of birth), please contact customer support.

7.3 Right to Erasure

You may request deletion of your personal data, subject to legal retention requirements and legitimate business interests as described in Section 6 above.

7.4 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes. You can opt out of promotional communications through your account settings or by clicking unsubscribe links in marketing emails.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.

7.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

7.7 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days and may require identity verification to protect your information from unauthorized access.

8Cookies and Tracking Technologies

jiliuu uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content:

8.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality, account login, and security features	Session/Persistent
Performance Cookies	Collect anonymous data about platform usage to improve performance and user experience	Up to 2 years
Functionality Cookies	Remember your preferences, language settings, and personalization choices	Up to 1 year
Marketing Cookies	Track your activity across websites to deliver relevant advertising and measure campaign effectiveness	Up to 1 year

8.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may impair platform functionality and prevent you from using certain features.

9International Data Transfers

jiliuu primarily processes personal information within the Philippines. However, some of our service providers may be located in other countries. When we transfer personal data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Verification that the receiving country provides adequate data protection
• Binding corporate rules for transfers within our corporate group
• Your explicit consent for specific transfers

10Children's Privacy

jiliuu services are strictly intended for individuals aged 21 years and above. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under the age of 21, we will immediately delete that information and close the associated account.

Parents or guardians who believe their child has provided personal information to jiliuu should contact us immediately at [email protected] so we can take appropriate action.

11Changes to This Privacy Policy

jiliuu reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated through:

• Prominent notice on our website homepage
• Email notification to your registered email address
• In-platform notification upon next login

The "Last Updated" date at the top of this Policy indicates when changes were last made. Your continued use of jiliuu services after changes take effect constitutes acceptance of the updated Privacy Policy.

12Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or jiliuu's data handling practices, please contact us:

• Data Protection Officer: [email protected]
• 24/7 Live Chat: Available on our website
• Customer Support: Available in English and Tagalog

We are committed to resolving privacy concerns promptly and will investigate all complaints thoroughly. If you are not satisfied with our response, you have the right to file a complaint with the Philippine National Privacy Commission.